New EAPA Scheme System Coming Soon

Digital Energy Accounts Payment Assistance (EAPA) will go live on 1 July 2017!

NSW Conference Members and employees who assist people with their energy bills are about to embark on a whole new chapter. The past six months the Society in NSW has been preparing to transition to digital EAPA and the date is fast approaching.

Jack de Groot, CEO of the St Vincent de Paul Society in NSW reflects on this project, “We want to acknowledge the involvement of members, Council and Conference Presidents, and employees who have worked with us at the State Support office.” He noted some of many ways people have worked with the State Support Office team:

• Providing your thoughts and ideas about a process model to work across the Society enabled the Society to give specific feedback to the Division of Energy, Water and Portfolio Strategy which in turn assisted in the development of digital EAPA system and processes.

• Active promotion of the EAPA training held across the state resulted in a strong Society representation in all training sessions and increased our preparedness for the transition.

• System testers identified some bugs and glitches resulting in a much improved digital system

• On time response to request for EAPA administrators’ details enabled the Division of Energy, Water and Portfolio Strategy to be prepared for the system trial rollout

• The structures, processes and support available at the local level increases confidence for those involved in EAPA

• Identified “EAPA Champions” will support users locally and enable timely resolution of local issues which may arise

Focussing on a smooth transition, the following information is here to be shared with all involved in EAPA:

• St Vincent de Paul Society NSW EAPA FAQ –provides answers to questions asked during the EAPA training and as we’ve been preparing for digital EAPA implementation.

• “EAPA Champions” in our Central Councils are available to assist with any issues within their respective Central Council. The “EAPA Champions” should contact Simon Wheble at the State Support Office to escalate any issues they are unable to answer.

Jack concludes his comments with a Huge thank you to everyone for their great support.

Please do not hesitate to contact Marte Tagle, Manager of New Initiatives and Policy team at or Simon Wheble at if you have any questions on any aspects of EAPA.”

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