Emergency Preparedness

Familiarise yourself with our standard emergency procedures, so that you are prepared if an emergency occurs.  

Emergencies can occur at any time for a variety of reasons. Be prepared to respond independently, particularly when working alone or after-hours.

Notifying an emergency 

  • Is someone seriously injured or in need of urgent medical help? 
  • Is your life or property being threatened? 
  • Have you just witnessed a serious accident or crime? 

If yes, call Triple Zero (000)

If you don’t need emergency services, but you do need help, alert others around you or notify the person in charge and ask for help.​​​​​​​

Standard emergency response  

  1. Warn anyone in immediate danger
  2. Alert others and raise the alarm
  3. Contain or manage the situation – if safe to do so
  4. Evacuate yourself and others – out of immediate danger to a safe place.


Download the Emergency Response Poster

Emergency Plus App

Save the app that could save your life – Emergency Plus.

In an emergency, time and location accuracy are critical. By downloading the ‘Emergency +’ app, you’ll equip yourself with a powerful tool that will help you call Triple Zero (000) quickly, and allow you to accurately communicate your location to emergency call-takers. 

Download the Emergency Plus App

Specific emergency response procedures


1.  Remove people from immediate danger – if safe to do so. 

2.  Alert the​​​​​​​ Fire Brigade / Activate Alarm – call Triple Zero (000).

3.  Contain Fire and Smoke – close door to contain the fire, if safe to do so.

4.  Evacuate and/or extinguish – attempt to extinguish the fire only if trained and it is safe to do so. Otherwise evacuate.


1.  Check for any sign of immediate danger.

2.  Shut down equipment/processes that cannot be left unattended.

3.  Locate your nearest exit.

4.  Direct visitors and help those who need assistance. 

5.  Follow exit signs to exit the facility. Do not use lifts. 

6.  Go to the assembly area.  

Medical Emergency

If a person is seriously ill or injured don’t hesitate to call Triple Zero (000) and ask for an ambulance. 

1.  Call Triple Zero (000) and ask for an ambulance. 

2.  Alert a local First Aid Officer if available.

3.  If the person is unconscious, send for the closest AED. 

4.  Follow the instruction provided with by the Triple Zero Operator.  

5.  Send someone to flag the arrival of the ambulance. 

Personal threat

Aggressive or potentially violent person  

​​​​​​​1Try to remain calm.

2. Alert someone nearby, if safe to do so.

3. Attempt to de-escalate the situation.  ​​​​​​​Handover whatever is requested.

4. Activate duress device and/or call Triple Zero (000), only if safe to do so. 

Suspicious behaviour 

​​​​​​​1. Politely challenge by asking: “Can I help you?” 

If the person response aggressively to the standard challenge, de-escalate and withdraw from the situation. 

2. Report suspicious behaviour to your manager/supervisor or the person-in-charge. 

Do not challenge anyone acting aggressively and avoid situations where you may be isolated from help.  

Feel threatened or afraid 

1. Go to a busy place.

2. Attract the attention of other people in the area.

3. Contact your manager/supervisor.

​​​​​​​Armed attacker 

1. Escape > leave the immediate area if it is safe to do so.  

2. Hide > If it is not safe to leave, hide and silence your phone and other devices and consider locking or barricading yourself and others in a secure area and constantly re-assess your options to escape or hide in a better location.  

3. Tell > when safe, inform the police of your situation by dialling Triple Zero (000).  

Bomb threat

Bomb threats are usually received by phone call. 

1.  Remain calm  

2.  Do not disconnect the call 

3.  Record as much detail as possible.  Use the bomb threat checklist  

​​​​​​​4.  Notify the person-in-charge 

5.  Liaise with local Police and/or Safety and Emergency team to agree on next steps.

External emergency

An external emergency could be an extreme weather event, an emergency in a nearby building or an immediate threat in the surrounding area.  

If you receive the notification, tell the person-in-charge of the situation. Dependant on the circumstances the response may change.  

If instructed to: 

Shelter in place

1. Remain calm.  

2. Stay inside the building/facility.

3. Follow instructions from the person-in-charge. 


1. Remain calm.

2. Lock doors and windows.

3. Move to a secured area in the facility.

4. Follow the instructions from the person-in-charge and the emergency services. 


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