Our Society is committed to ensuring the health and safety of our workers, the people we assist, and others who may be impacted by our activities. Keeping our members, volunteers, and employees safe will enable us to continue to provide a hand up to people in need.  

We all have a shared responsibility for safety and need to work together to keep everyone safe. People leaders have increased responsibility due to their influence over how our work is managed. Our senior leaders are ultimately accountable for the health and safety of our people.

The safety team is responsible for the provision of an effective safety management system, the associated tools and the provision of professional advice and practical support to enable success. 

Member and Volunteer Safety Responsibilities 

  • Take reasonable care for your own health and safety and those around you 
  • Follow established safe work procedures and reasonable instructions  
  • Participate in safety training and contribute to safety discussions 
  • Report hazards, incidents, and injuries 
  • Respond appropriately to emergencies 
  • If injured, cooperate with return-to-work and recovery-at work-plans.  ​​​​​​​

For further information refer to the Health & Safety Policy

Emergency Reponse

Familiarise yourself with our standard emergency procedures, so that you are prepared if an emergency occurs.  

Emergencies can occur at any time for a variety of reasons. Be prepared to respond independently, particularly when working alone or after-hours.

Notifying an emergency  

  • Is someone seriously injured or in need of urgent medical help? 
  • Is your life or property being threatened? 
  • Have you just witnessed a serious accident or crime? 

If yes, call Triple Zero (000)  

If you don’t need emergency services, but you do need help, alert others around you or notify the person in charge and ask for help.

Standard emergency response  

  1. Warn anyone in immediate danger
  2. Alert others and raise the alarm
  3. Contain or manage the situation – if safe to do so
  4. Evacuate yourself and others – out of immediate danger to a safe place

Emergency Plus App

Save the app that could save your life – Emergency Plus.

In an emergency, time and location accuracy are critical. By downloading the ‘Emergency +’ app, you’ll equip yourself with a powerful tool that will help you call Triple Zero (000) quickly, and allow you to accurately communicate your location to emergency call-takers

Download the Emergency Plus App

Watch the video – Use the Emergency+ app with what3words to help Triple Zero (000)


Incident and Hazard Reporting

All incidents, injuries and hazards associated with Society activities must be reported to your relevant manager or supervisor as soon as reasonably possible, regardless of who is involved or where it occurred.

Initial Response 

Remember your immediate response to an incident or hazard should always be to

  1. Assess the danger to yourself and others
  2. Take immediate action to keep yourself and others safe, including arranging for first aid or medical attention for an injured person​​​​​​​
  3. Let your manager or supervisor know what has happened (initial verbal report).​​​​​​

Some more serious incidents need to be reported to SafeWork NSW straight away. These notifications are managed by the Safety team on behalf of the Society.  

Reporting an incident or injury

An incident is a distinct, one-off occurrence that has or could have an adverse impact on people. This includes incidents resulting in injury or illness and ’near miss incidents’ where there was potential for injury. 

If you or one of your colleagues is injured or involved in a near miss incident:

  1. Assess the danger to yourself and others
  2. Take immediate action to keep yourself and others safe including arranging for first aid or medical attention for an injured person.
  3. Report the incident to your manager or supervisor as soon as reasonably possible and before the end of your shift. 
  4. Formally record the incident using the IRMS before the end of the shift (or within 24 hours).

If you don’t have all the details – you or your supervisor can update the information later. 

Your manager or supervisor will be prompted to investigate the incident and plan action to prevent the re-occurrence of similar incidents in the future. If the actual consequences of the incident are serious or there were serious potential consequences, the Safety team may also be involved in the investigation process. 

Online report an incident – IRMS

Reporting a Hazard

A hazard is anything that has the potential to cause harm. 

If you notice a hazard and it is within your control to address, deal with it straight away and discuss with your manager or supervisor later. 

​​​​​​​​​​​​​​If the situation is outside of your control to manage and action is needed to ensure safety: 

  1. Assess the danger to yourself and others
  2. Take immediate action to keep yourself and others safe including arranging for first aid or medical attention for an injured person.
  3. Report the hazard to your supervisor and the supervisor of the area or activity involved.  
  4. Formally record the hazard using the IRMS before the end of the shift. 

The relevant supervisors will be prompted to plan and implement action to ‘make safe’. Sometimes this will require a cooperative effort between your division or unit and the Society’s Properties and Facility Management team (e.g., for facility maintenance issues). 

Online report a hazard – IRMS




Employee Assistance Program - AccessEAP

The Employee Assistance Program (EAP) is a confidential counselling, coaching and wellbeing service free for all our members, staff and volunteers. The Program can help you achieve lifestyle, work, personal and family goals and assist you with managing work and life experiences, issues or concerns that arise from time to time.  

The program is provided by AccessEAP who offer professional face to face consultation, 24/7 telephone support and a library of online health and wellbeing resources.  

Sessions are typically structured, short term, solutions focused interventions. All information you disclose is confidential. All practitioners are independent of Vinnies and are focused on supporting your health and wellbeing. 

Call 1800 818 728 or visit the website to access the service and resources anywhere, anytime. 

AccessEAP website 

Download the App  

Have the EAP resources at your fingertips. Download the free AccessMyEAP app via Google Play and the App Store

Frequently asked questions regarding the download and use of the AccessMyEAP app can be found here

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