Familiarise yourself with our standard emergency procedures, so that you are prepared if an emergency occurs (see Emergency Response tab).

Call triple zero (000) if you our someone else is seriously injured or in need of urgent medical help. 

If you need first aid assistance:  

• Contact your local first aider  
• Treat yourself using the local first aid kit (for minor injuries) 

If you are not sure who your local first aiders are, talk to your conference president, volunteer or site manager, or look for the poster on your noticeboard that provides local contacts.  

If the situation is more serious you may also need to: 

• Attend your local emergency department  
• Call or visit your general practitioner  

Resources

Red Cross portal 

• Basic first aid skills

Anaphylaxis

• How to Use an EpiPen
• What is anaphylaxis – NSW Health

Asthma

• How to Use a Standard Asthma Puffer

Burns

• Treating Minor Burns

CPR

• Australian Resuscitation Council – Rake Video (Staying Alive)
• How to perform CPR – Health Direct

Using an AED

• How to use the Heartsine 360P Defibrillator
• ​​​​​​​AED Plus – Rescue Video

Epilepsy

• Epilepsy Foundation Australia
• Epilepsy Action Australia

Influenza 

• Protecting yourself from the Flu

Some Vinnies workplaces have an Automated External Defibrillator.

When used within the first 3-5 minutes of a person suffering a Sudden Cardiac Arrest (SCA), an AED can dramatically increase a victim’s chance of survival. AEDs were designed to be used by virtually anyone with little or no experience.

An AED will automatically analyse the heart rhythm of a pulse less victim and, if the victim is in ventricular fibrillation (VF) or ventricular tachycardia (VT), shock the victim’s heart in an attempt to restore its rhythm to normal. AEDs will not shock patients who do not require a shock.

Whether you’re trained or untrained, call triple zero (000), ask for ambulance and follow the operator’s instructions, which may include starting CPR and using an AED if available. Acting quickly is what’s important.

Further information about AEDs for your area, talk to your conference president, volunteer or site manager.

Watch – How to use the Heartsine 360 Defibrillator

Watch – How to use the AED Plus

Familiarise yourself with our standard emergency procedures, so that you are prepared if an emergency occurs.  

Emergencies can occur at any time for a variety of reasons. Be prepared to respond independently, particularly when working alone or after-hours.

• Is someone seriously injured or in need of urgent medical help? 
• Is your life or property being threatened? 
• Have you just witnessed a serious accident or crime? 

If yes, call Triple Zero (000)  

If you don’t need emergency services, but you do need help, alert others around you or notify the person in charge and ask for help.

1. Warn anyone in immediate danger
2. Alert others and raise the alarm
3. Contain or manage the situation – if safe to do so
4. Evacuate yourself and others – out of immediate danger to a safe place

Emergency Plus App

Save the app that could save your life – Emergency Plus.

In an emergency, time and location accuracy are critical. By downloading the ‘Emergency +’ app, you’ll equip yourself with a powerful tool that will help you call Triple Zero (000) quickly, and allow you to accurately communicate your location to emergency call-takers

Download the Emergency Plus App

Watch the video – Use the Emergency+ app with what3words to help Triple Zero (000)

The following information is provided to assist in preparation for potential flooding and clean -up activities. Ensure you heed the advice and instructions from emergency services during this time.

Never enter or travel through floodwater – this includes walking, driving, riding and playing in floodwater. Entering floodwater is the leading cause of death during floods.​​​​​​​ Remember, if it’s flooded, forget it

Follow the alerts: NSW SES Emergency Warnings

Prepare for a flood event

Know the Australian Warning System

Know your risk 

NSW SES provides advice on local areas. Learn about your risk at www.ses.nsw.gov.au/knowyourrisk/

Know where to go 

Find the safest route to travel in the event you might need to evacuate. Identify places where evacuation routes may be cut and locate alternate routes.

Check with family and friends outside the flood prone area to organise a place to go.

Find out where potential evacuation centres could be in your area.

Know who to call

For emergency help in floods and storms, call the NSW SES on 132 500.

Keep local emergency numbers handy 

In life threatening emergencies, call Triple Zero (000)

Download the FloodSafe 8 Tips Poster

Download the Flash FloodSafe Guide

Stay informed

Stay informed by ensuring you are notified of any flood or storm events in your area

> Monitor all emergency alerts and contacts, including NSW SES HazardWatch

> Understand the Australian Warning System 

> Check the Bureau of Meteorology for alerts, updates and weather warning

> Listen to the radio for information, updates and advice. Know the frequency of your local emergency broadcaster

> Check LiveTraffic NSW for road conditions and closures 

> Find the current evacuation centres

> Follow NSWSES on social media – on Facebook | Twitter | Instagram

> Check with friends and work colleagues to make sure they are aware of any warnings

> General information on flash floods can be found on the NSW State Emergency Service (SES) Website

> Know What you can do during a storm 

> Find Electricity Safety Tips

If you require assistance due to flood and storm emergencies, call NSW SES on 132 500.

Response to a flood event

When a Flood Warning is issued, there are a few things you can do to protect yourself and others:

• Never drive, ride or walk through floodwater
• Stack possessions, records, stock or equipment on benches and tables, placing electrical items on top
• Secure objects that are likely to float and cause damage
• Relocate waste containers, chemicals and poisons well above floor level
• Activate your Plan 
• Keep listening to your local radio station for information, updates and advice
• Keep in contact with your team leader, friends and family
• Be prepared to evacuate if advised by emergency services
• Act early as roads may become congested or close

Download the During a Flood factsheet

Download the Evacuation Warning factsheet

Download the Evacuation Order factsheet

Recovery after a flood event

Follow the advice and instructions of your local authorities and take all the necessary health and safety precautions. Do not enter alone.

Before returning – wait until authorities have declared the area safe before returning/entering any Vinnies flood affected premises. The State Emergency Services (SES) will issue an all clear. 

Prepare – before entering the flood affected premises understand and download the:

• Flood Site Re-entry Checklist
• Safety Guidance for Clean-up Teams
• Safety Guidance for Team Leaders
• Flood Site Closure Checklist, and 
• seek any clarification from your Team Leader or Property Team.

Proceed with caution – when returning follow the re-entry checklist, follow the directions of your Team Leader, do not enter alone, and take all necessary health and safety precautions.

Download cleaning up after a flood | NSW State Emergency Service

Download cleaning up after a disaster | Australian Red Cross

Your health and wellbeing

All incidents, injuries and hazards associated with Society activities must be reported to your relevant manager or supervisor as soon as reasonably possible, regardless of who is involved or where it occurred.

Initial Response 

Remember your immediate response to an incident or hazard should always be to

1. Assess the danger to yourself and others
2. Take immediate action to keep yourself and others safe, including arranging for first aid or medical attention for an injured person​​​​​​​
3. Let your manager or supervisor know what has happened (initial verbal report).​​​​​​

Some more serious incidents need to be reported to SafeWork NSW straight away. These notifications are managed by the Safety team on behalf of the Society.  

Reporting an incident or injury

An incident is a distinct, one-off occurrence that has or could have an adverse impact on people. This includes incidents resulting in injury or illness and ’near miss incidents’ where there was potential for injury. 

If you or one of your colleagues is injured or involved in a near miss incident:

1. Assess the danger to yourself and others
2. Take immediate action to keep yourself and others safe including arranging for first aid or medical attention for an injured person.
3. Report the incident to your manager or supervisor as soon as reasonably possible and before the end of your shift. 
4. Formally record the incident using the IRMS before the end of the shift (or within 24 hours).

If you don’t have all the details – you or your supervisor can update the information later. 

Your manager or supervisor will be prompted to investigate the incident and plan action to prevent the re-occurrence of similar incidents in the future. If the actual consequences of the incident are serious or there were serious potential consequences, the Safety team may also be involved in the investigation process. 

Online report an incident – IRMS

Reporting a Hazard

A hazard is anything that has the potential to cause harm. 

If you notice a hazard and it is within your control to address, deal with it straight away and discuss with your manager or supervisor later. 

​​​​​​​​​​​​​​If the situation is outside of your control to manage and action is needed to ensure safety: 

1. Assess the danger to yourself and others
2. Take immediate action to keep yourself and others safe including arranging for first aid or medical attention for an injured person.
3. Report the hazard to your supervisor and the supervisor of the area or activity involved.  
4. Formally record the hazard using the IRMS before the end of the shift. 

The relevant supervisors will be prompted to plan and implement action to ‘make safe’. Sometimes this will require a cooperative effort between your division or unit and the Society’s Properties and Facility Management team (e.g., for facility maintenance issues). 

Online report a hazard – IRMS

Contact

• Safety Partners – StateWHS@vinnies.org.au

​​​​​​

Having a tough time (or someone you know) and need support right now? Help is available.

Crisis support | Support following a natural disaster | Support following traumatic events

If you are struggling, we encourage you to talk to your people leader and seek support.

If you do not feel comfortable talking to your supervisor, you can also talk to the Pastoral Support Team, your People and Culture Partner or Safety Partner. 

Alternatively, you can seek confidential support from our Employee Assistance Provider (AccessEAP) 24 hours a day 7 days a week. Call 1800 818 728 to guide you in managing lifestyle, work, and people concerns.

Looking after yourself

The 5 Ways to Wellbeing is a great community resource developed by the Royal Melbourne Hospital. We encourage you to explore the 5 ways to wellbeing and take action to make the 5 ways part of your everyday routine.

Take this short quiz to check-in on how you are travelling. 

Wellbeing tools

Black Dog Institute – digital tools and resources

Black Dog Institute – MyCompass: a free resource with a focus on building resilience and good mental health providing tips and exercises to maintain good mental health.

This Way Up | Psychological self-help courses – online courses are designed to help you identify, understand, and improve psychological difficulties like stress, insomnia, worry, anxiety and depression.

Smiling Mind – a free app designed by psychologists to support you in adopting a mindfulness practice.  There are programs for stress, sleep, attention and concentration, and wellbeing among other topics.

Coping with Stress – a 2 months free self-paced online course teaching you how to reduce your demands and increase your resources to help you manage the stressors in your life

The Employee Assistance Program (EAP) is a confidential counselling, coaching and wellbeing service free for all our members, staff and volunteers. The Program can help you achieve lifestyle, work, personal and family goals and assist you with managing work and life experiences, issues or concerns that arise from time to time.  

The program is provided by AccessEAP who offer professional face to face consultation, 24/7 telephone support and a library of online health and wellbeing resources.  

Sessions are typically structured, short term, solutions focused interventions. All information you disclose is confidential. All practitioners are independent of Vinnies and are focused on supporting your health and wellbeing. 

Call 1800 818 728 or visit the website to access the service and resources anywhere, anytime. 

AccessEAP website 

Frequently asked questions regarding the download and use of the AccessMyEAP app can be found here.